Our Vision, Mission,
and Values
Dedication to Ethical Marketing
- Prohibited Practices
Associates shall not use false, misleading, deceptive or unfair sales practices. Associates shall take all necessary and reasonable steps to ensure that they and their down lines do not knowingly make, or cause or permit to be made, any representation relating to the business, company and the offered products which is false or misleading. No omissions of material particulars relating to the business, company and offered products shall be made or engaged in, knowingly or otherwise.
- Explanation and Demonstration
Presentation and demonstration of our products/services shall be accurate and complete, in particular with regard to product/service description and benefits.
Associates shall avoid providing any misleading product/service claims and benefits in any of their promotional materials in any format whatsoever.
All promotional and advertising materials need to be strictly compliant with the company’s policy and its officially approved materials.
- Verbal Promises
Associates shall not make verbal or other representations concerning products/services except in compliance with No.2 above.
- Answers to Questions
Associates shall give accurate and reasonable answers to all questions from customers and prospects concerning the products/services and their benefits.
- Literature
Promotional literature and advertisements shall not contain any product/service description, claims or illustrations which are deceptive or misleading, and shall contain name, address, Associate title, phone number and Associate ID .
6. Testimonials
Associates shall not refer to any testimonial or endorsement which is not authorized, not true, or otherwise no longer applicable, or used in any way likely to mislead the customer.
7. Disclaimer and Limitation
Associates are advised to read and take note of the disclaimer and limitation at our website which is applicable.
8. Policy and Procedures
Associates shall act and comply at all times with the company’s policies and procedures which apply to them.
9. Comparison and Denigration
Associates shall refrain from using comparisons which are likely to mislead and which are incompatible with principles of fair competition. Points of comparison shall not be unfairly selected and shall be based on facts which can be substantiated. Associates shall not unfairly denigrate any firm or product directly or by implication. Associates shall not take unfair advantage of the goodwill attached to the trade name and symbol of another firm or product.
10. Respect of Privacy
Personal or telephone contact shall be made in a reasonable manner and during reasonable hours to avoid intrusiveness. Associates shall discontinue a demonstration or sales presentation upon the request of the consumer.
11. Fairness
Associates shall not abuse the trust of individual consumers, shall respect the lack of commercial experience of consumers and shall not exploit a consumer's age, illness, lack of understanding or lack of language knowledge.
